Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as possible, please refer to our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us in order that we can rectify the problem as quickly as possible.

Either call us on Tel: 01275 331333, email us at or write to us at Ian Johnson T/A Chew Valley Gates, Unit 22 Cloud Hill Enterprises, Eastcourt Road, Temple Cloud, Bristol BS39 5BX. We aim to respond to all enquires, (complaints or otherwise) within 7days of receiving it.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929.